|
Support Services
AbacusConsulting has a dedicated department for queries of its valued clients that have signed the support contract. The main objective of this department is to help its clients in an effective way and keep track of the solutions provided in order to maintain the knowledge base that would ensure the timely and effective resolution of the queries.
With a response time of a few hours, the support request process initiates with an email query being initiated by the client, after which a ticket number is generated. The support staff replies with a solution within a few hours. The query can only be closed, if the client agrees to the provided solution.
The prime responsibilities of the support center are:
- Keeping track of all the updates and patches running at clients and installing them once new patches and upgrades are available
- Keeping track of the Early Watch Alert at all clients
- Maintaining a knowledge base of all client queries to solve them in case of recurrence
- Providing assistance during the upgrading of Mid-Market ERP earlier versions to 2007A
- Providing assistance for all queries and problems faced by the clients
- Communication with SAP support team by locking customer messages onto the SAP Portal
- Providing assistance with year closing activities
- Providing assistance for all third party add-ons running at clients
- Providing assistance with the Payroll Add-on developed by AbacusConsulting for Pakistan region
|
Code of
Business Ethics
Contact Us