Telenor Pakistan, having the fastest growing cellular network of Pakistan, has partnered with one of the regions leading Management Consultancy and Outsourcing Services Provider, AbacusConsulting. Through this partnership Telenor Pakistan will be able to provide high quality Call Centre Services to its customers in several languages such as English, Urdu, Punjabi and Pasthu.
Chief Marketing Officer, Telenor Pakistan, Lars Christian Iuel, and Mr. Abbas Ali Khan, Partner AbacusConsulting signed the contract of the Call Center Outsourcing in Lahore on the 17th of September 2008, which was followed by Lars Christian Iuel, inaugurating the Call Centre.
Chief Marketing Officer Telenor Pakistan Lars Christian Iuel described the agreement as not only an indication of the growing maturity of the market but also Telenor Pakistan’s commitment towards its customers. He said, “By establishing an alliance with AbacusConsulting, we intend to provide our customers even better services. This move will not only ensure instant addressing of customer needs but will also guarantee flawless resolution of customer issues with significant improvement in the turn around time. Our aim is customer convenience and overall satisfaction by providing services which are simpler and user friendly.”
AbacusConsulting’s President, Mr. Asad Ali Khan commenting on the occasion said, “Telenor Pakistan and AbacusConsulting share a common commitment towards quality and excellence. Over the past four years, we have seen Telenor Pakistan’s phenomenal growth and leadership in Pakistan and we are proud to be in a partnership with them.”
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