Infrastructure
AbacusConsulting BPO has presence in all three major commercial cities in Pakistan. With offices in Karachi, Lahore and Islamabad, we are able to reach out to our clients wherever they may be.
This is inclusive of the following:
- Access control mechanisms for each floor
- 24 hour cafeteria
- Reading rooms
- Training rooms
- Adequate power back up generators
- Conference rooms
- Round the clock security
24 x 7 Support
- We have a well staffed in-house Technical Support Group made up of certified engineers from original equipment manufacturers
- Adequate back-up to prevent desktop or device failures impacting service
- We have adequate fail-over systems in place for all telecommunication links & systems
- Annual Maintenance Contracts with all OEM's
Telecommunication Links
- Multiple International Private Leased Circuits (IPLCs) with dual
diverse redundant paths (Via Pacific and Atlantic )
- 6 E1s for voice circuits in Lahore
- 2 E1s for data circuits in Lahore
- Our domestic loop (last mile connectivity) is also FIBER OPTIC and is configured for diverse routes
- Good working relationship with major telecom providers
- VPN capability and satellite backup for connectivity
Disaster Recovery Center
AbacusConsulting BPO has Disaster Recovery Centers spread over multiple locations in Lahore, Karachi and Islamabad to ensure Business Continuity.
AbacusConsulting BPO has an exhaustive documentation defining the processes and procedures to be adopted in case of relocation due to a disaster or business interruption. As an ISO 9001:2000 certified company, the same can be shared with the client on request.
Code of
Business Ethics
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