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Mid-Market ERP Practice – Professional Services:
Can your staff from different functions and departments easily access critical information across the organization? Are you satisfied with the level of productivity of your company? Are your operational processes efficient, effective, integrated and collaborative? Mid-Market ERP Practice Professional Services from AbacusConsulting provides a roadmap, integrating your data for a unified view of customer information, inventory levels and other details. Mid-Market ERP solutions from AbacusConsulting can enable you to:

•  Incorporate customer information so you can easily track order status and simultaneously coordinate manufacturing, inventory and shipping across different locations
•    Integrate financial information, equipping decision makers with the data they need to make better decision on business investments.
•    Standardize and automate manufacturing processes to increase productivity while decreasing unnecessary inventory holding.
•    Unify human resource information and enable corporate information sharing across a single platform.

Our experienced and professional consultants solve business problems and suggest improvements to business organizations. Business processes are re-engineered according to the best practices prevailing in the industry.

Companies operating in global markets face many challenges in terms of their manufacturers and distributors striving to stay on top of the many demands throughout the entire supply chain. Some of the key factors to stay competitive are high productivity, operational efficiency, and reduced costs. Seamless integration of partners, suppliers and customers providing control and agility to continuously innovate and grow your organization is the impetus behind many organizations. SAP Business One Solution enable organizations track, monitor and analyze information with a variety of parameters, improve efficiency, and help take accurate decisions. Our consultants possess great industry expertise and business process knowledge that can deliver key strategic benefits of Supply Chain solutions. A step ahead, Our Consultants possesses the requisite ‘insight’ with business processes which can be invaluable to companies. At Abacus, we assist to identify, design and transform ERP implementation process and transformation. We help improve our client’s procurement, payment and collections operations to achieve better prices, greater efficiency, tighter spend control and improved service levels. We also provide consulting and systems integration services to help solve supply chain planning and execution processes. Our Mid Market ERP Practice works with leading companies around the world to deliver end-to-end, cost-effective solutions that are tailored to the unique needs of each industry.

It's a comprehensive application, which covers all your core operations, giving keen insight so they confidently and informed business decisions can be made. With Mid-Market ERP, virtually all aspects of business including administration, customer relationship management, operations, distributions, and financials become more responsive.

Mid-Market ERP helps bring sales, financial management, banking, purchasing, manufacturing, inventory management and customer relationship management all under one flexible and responsive system.

When running Mid-Market ERP, clients and their staff can:

Get a Complete View of Business:
With a single, accurate source for all critical and up-to-the-minute business data. Gives business users instant access to the right information they need to run the business.

Expand Business and Customers:
With web-based CRM and e-commerce capabilities. A complete customer view across sales, distribution, and financials helps clients uncover new ways to serve their customers faster and better.

Take Proactive Control of Business:
Through automatic alerts, workflows, and response to key business events and customer needs. Get out of the reactive, time-consuming "fire drills."

Streamline Operations:
By seamlessly integrating key business processes such as sales, purchasing, inventory, and financials together out-of-the-box and eliminating redundant data entries and errors.

Support Changing Needs:
With easy-to-use customization tools to tailor Mid-Market ERP to fit specific business needs and individual user preferences.

Trust in a Reliable Solution: 
Trust Mid-Market ERP, offered by SAP, the world's leader in business software solutions, and delivered by a global network of certified partners that provide local customer service and support.

Support Services
AbacusConsulting has a dedicated an entire department for queries regarding SAP for its valued clients that have signed the support contract. The main objective of this department is to help its clients in an effective way and keep track of the solutions provided in order to maintain the knowledge base that would ensure the timely and effective resolution of the queries.

With a response time of a few hours, the support request process initiates with an email query being initiated by the client, after which a ticket number is generated. The support staff replies with a solution within a few hours. The query can only be closed, if the client agrees to the provided solution.

The prime responsibilities of the support center are:
•    Keeping track of all the updates and patches running at clients and installing them once new patches and upgrades are available.
•    Keeping track of the Early Watch Alert at all clients.
•    Maintaining a knowledge base of all client queries to solve them in case of recurrence.
•    Providing assistance during the upgrading of Mid-Market ERP earlier versions to 2007A.
•    Providing assistance for all queries and problems faced by the clients.
•    Communications with SAP support team by locking customer messages onto the SAP Portal.
•    Providing assistance with year closing activities.
•    Providing assistance for all third party add-ons running at clients.
•    Providing assistance with the Payroll Add-on developed by AbacusConsulting for Pakistan region.

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Obaid Iqbal
Territory Sales Manager (SAP Business One)
Mobile: 0344 444 0828