Providing cost-effective, flexible and scalable
one-stop solutions to clients, and helping ensure competitive advantage through the power of outsourcing

Inbound Contact Center Services
We offer extensive experience and knowledge pertaining inbound customer contact services with a variety of applications in both business-to-business and business-to-consumer markets. This enables our clients to have services that are of industry standard coupled with 33% to 50% cost savings, giving them adequate time and peace of mind to concentrate on their core business functions.

We specialize in customer acquisition, customer retention and customer care services, offering our clients the highest quality service at every touch point. Our inbound contact center services incorporate important features like Interactive/Automated Voice Recognition, Automatic Call Distribution, Real-time Reporting, Voice Mail, Voice Recording and Live Listening.

Our inbound customer contact services include:

•   Customer care
•   Technical support
•   Help desk
•   Order taking
•   Appointment booking
•   Database management
•   Emergency response
•   E-Mail management

Customer Care
AbacusConsulting BPO is committed to provide ever-increasing levels of customer satisfaction by offering the highest quality in contact center services. We believe that the success of an organization is derived from the vision of its leadership and effectiveness of its members. We provide fully integrated Customer Relationship Management (CRM) solutions to assist your company in growing and maintaining your customer base. Abacus also offers extensive experience and knowledge in inbound call center services, with a variety of applications in both the business-to-business and business-to-consumer markets.

We provide exceptional experience in the following:

•   Customer retention
•   Research escalated cases and provide solution
•   Cross-sell / up-sell purchases
•   Complaint and query resolution
•   Activation and change of services
•   Billing queries
•   Product information support
•   Order management
•   Warranty / replacement support
•   Booking and reservations
•   Loyalty programs
•   Account queries and maintenance

Technical Support
We focus on extending support beyond sales by providing simple solutions to complex problems. Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. AbacusConsulting BPO can provide all levels of technical support for businesses and consumers. This includes providing support for simple customer service, product information requiring specialist knowledge, and complex issues management. The services also include tech-support related to escalations and high-end queries.

We provide step-by-step guidance to customers' queries related to:

•   Troubleshooting support
•   Installation support
•   Software usage and problems
•   Application and desktop related queries
•   Internet related issues
•   Connectivity problems
•   Up-sell / cross-sell services and products
•   Computer hardware queries
•   Product related services queries
•   Product up-gradation and accessories

Help Desk
All of AbacusConsulting BPO's representatives are university or post graduates; highly skilled and highly trained. We offer basic and advanced support to IT and service companies. All calls are documented and logged, and all our representatives' stations have a high-speed Internet connection so we can access any of your applications that are web based.

Order Taking
AbacusConsulting BPO never misses a sales opportunity for its clients. We can process your orders 24/7 from your website, or via our own order software. We can liaise directly with your fulfillment house, or provide you with one if required.

Our representatives take hundreds of orders efficiently and with exceptional service delivery, ensuring maximal customer retention and satisfaction.

Appointment Booking
AbacusConsulting BPO representatives can take inbound requests for appointments, or make outbound calls to an existing client base to schedule return appointments.

Database Management
We provide secure data collection with your questionnaire or ours. The data is returned in the format of your choice or we can conduct the analysis for you, and provide reports.

Emergency Response
With AbacusConsulting BPO, you can enjoy 24/7 customer service. Our representatives will answer your calls, dispatch on-call technicians, and assure your customers that service is on its way.

Email Management
We can answer your routine emails with prepared FAQ responses, guaranteeing quick response times based on the level of service you want to deliver to your customers.