Integrating the Core Business Functions
The quality of your enterprise system is largely dependent on the level of support you receive from your ERP services partner. As managing enterprise systems in not your core business competence, you rely on your services partner to provide upgrades, extensions and problem resolution.
Recognizing this, at AbacusConsulting we take pride in providing support services to our clients and have a dedicated Support Unit for this purpose. We are proactive towards support and provide valuable information to our clients ahead of time. Furthermore, every support query we receive is logged into our in-house CRM system and best practice ticket-and-resolution practices are strictly adhered to. Our hallmark is to deliver effective and timely resolution to clients when-ever they demand support.
To learn more about our support levels, please contact us.