Abacus acquires WorldCall contact center

Abacus has acquired the contact center for WorldCall Telecom Limited. The contact center went live in May 2014 and is in the initial stages. Abacus will be responsible for conducting CFL (Closed feedback loop) through outbound call center.

WorldCall Telecom Limited (WTL), an Oman Telecommunications Company (Omantel), is a telecom and multimedia service provider in Pakistan. WorldCall launched its business in June 1996 with payphone operations. Amid fundamental shifts in technology and industry, innovation and dedication led it to grow in diversified businesses with a range of services designed to serve the needs of the local market. It now offers an array of services under three major service categories i.e. Data, Entertainment and Voice.